Your privacy is fundamental to how we build and operate Mentis
This Privacy Policy describes how Genovation Technological Solutions Private Limited ("Mentis," "we," "us," or "our") collects, uses, and protects your personal information when you interact with our services, including our website, waitlist forms, LinkedIn lead generation forms, and AI knowledge assistant platform.
Contact Information: Name, email address, phone number, job title, company name
Account Information: Username, password, profile information
Communication Data: Messages, feedback, support requests, survey responses
Marketing Preferences: Communication preferences, subscription status
Professional Information: Industry, use case descriptions, business requirements
When you interact with our LinkedIn advertisements and submit lead generation forms, we may collect:
LinkedIn Profile Data: Public profile information shared through LinkedIn's Lead Gen Forms
Professional Details: Job title, company, industry, seniority level
Contact Information: Business email address, phone number (if provided)
Engagement Data: Form submission timestamp, campaign source
Usage Data: Pages visited, time spent, features used, click patterns
Technical Information: IP address, browser type, device information, operating system
Analytics Data: Session recordings, heatmaps, conversion tracking
Security Data: Login attempts, security events, fraud prevention data
Service Delivery: Provide AI knowledge assistant services, process requests, maintain accounts
Platform Operations: Improve functionality, develop new features, ensure system security
Customer Support: Respond to inquiries, troubleshoot issues, provide technical assistance
Account Management: Create and maintain user accounts, process registrations
Waitlist Management: Notify you about product launches, early access opportunities
Product Updates: Send newsletters, feature announcements, educational content
Lead Nurturing: Follow up on LinkedIn form submissions with relevant information
Promotional Activities: Share special offers, beta testing opportunities, events
Research: Conduct market research, user experience studies, product development surveys
Legal Obligations: Comply with applicable laws, regulations, legal processes
Security: Detect and prevent fraud, abuse, security breaches
Business Operations: Internal analytics, business intelligence, strategic planning
For users in the European Economic Area (EEA), our legal basis for processing includes:
• Consent: When you provide explicit consent (e.g., subscribing to our waitlist, marketing communications)
• Legitimate Interests: For service improvement, security, fraud prevention, and direct marketing to existing customers
• Contract Performance: When processing is necessary to provide our services
• Legal Obligations: When required by law or regulation
We work with trusted third-party service providers who assist us in:
Email Services: Newsletter delivery, transactional emails (e.g., Mailchimp, SendGrid)
Analytics: Website analytics, user behavior analysis (e.g., Google Analytics)
Customer Support: Help desk services, live chat functionality
Cloud Infrastructure: Data storage, computing services (e.g., AWS, Google Cloud)
LinkedIn Integration: Lead form processing, campaign management through LinkedIn's platform
In the event of a merger, acquisition, bankruptcy, or other business transaction, your information may be transferred to the acquiring entity, subject to the same privacy protections.
We may disclose your information when required by law, court order, or government request, or to protect our rights, property, or safety.
We do not sell, rent, or trade your personal information to third parties for monetary consideration.
We implement comprehensive security measures to protect your information:
• Encryption: Data encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Role-based access, multi-factor authentication, regular access reviews
• Infrastructure Security: SOC 2 compliant hosting, regular security audits, penetration testing
• Data Minimization: Collect only necessary data, regular data purging procedures
• Incident Response: 24/7 monitoring, immediate breach notification procedures
• Employee Training: Regular security awareness training, confidentiality agreements
While we implement strong security measures, no system is 100% secure. We continuously monitor and improve our security practices.
Waitlist Data: Retained until service launch + 1 year, or until you unsubscribe
Account Data: Retained while your account is active + 3 years after account closure
Marketing Data: Retained until you unsubscribe + 2 years for compliance purposes
Support Data: Retained for 5 years for quality assurance and legal compliance
Analytics Data: Aggregated data retained indefinitely; personal identifiers removed after 2 years
When retention periods expire or upon valid deletion requests, we:
Permanently delete personal data from all systems
Notify service providers to delete shared data
Maintain anonymized data for statistical purposes only
Document deletion for compliance auditing
Unsubscribe: Opt out of marketing communications at any time using the unsubscribe link
Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Communication Preferences: Update your email preferences and contact methods
Right to Erasure: Request deletion of your personal data ("right to be forgotten")
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a portable format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent at any time (where applicable)
Right to Lodge a Complaint: Contact your local data protection authority
Right to Know: Details about personal information collected, used, and shared
Right to Delete: Request deletion of personal information
Right to Opt-Out: Opt out of the sale of personal information (we do not sell data)
Right to Non-Discrimination: Equal service regardless of privacy choices
To exercise your rights, contact us at legal@genovationsolutions.com or use our online request form. We will respond within 30 days (or as required by applicable law). We may need to verify your identity before processing requests.
When you interact with our LinkedIn advertisements and submit lead generation forms:
• Data Collection: LinkedIn shares the information you provide with us according to their Lead Gen Form terms
• LinkedIn's Role: LinkedIn acts as a joint data controller; their privacy policy also applies
• Your Control: You can manage your LinkedIn ad preferences in your LinkedIn account settings
• Our Use: We use LinkedIn lead form data for sales outreach, product information, and marketing communications
• Opt-Out: You can unsubscribe from our communications using the unsubscribe link in our emails
For LinkedIn-specific privacy practices, please review LinkedIn's Privacy Policy at https://linkedin.com/legal/privacy-policy
Your information may be transferred to and processed in countries other than your own, including:
• United States: Our primary data processing location
• European Union: Some service providers and data centers
• India: Development and support operations
For transfers from the EEA/UK, we ensure adequate protection through:
• Standard Contractual Clauses: EU-approved data transfer agreements
• Adequacy Decisions: Transfers to countries with adequate protection
• Additional Safeguards: Technical and organizational measures
We maintain the same level of protection regardless of processing location.
Mentis is designed for business and professional use. We do not knowingly collect personal information from children under 16 (or the applicable age of consent in your jurisdiction).
If we become aware that we have collected information from a child without proper consent, we will promptly delete such information. If you believe a child has provided us with personal information, please contact us immediately.
We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. When we make material changes:
• Notification: We will notify you via email or prominent website notice
• Effective Date: Changes take effect 30 days after notification (unless legally required sooner)
• Continued Use: Your continued use after the effective date constitutes acceptance
• Review: We encourage you to review this policy periodically
Previous versions are available upon request for your records.
For any privacy-related questions, concerns, or requests, please contact us:
Genovation Technological Solutions Private Limited
Email: legal@genovationsolutions.com
Data Protection Officer: legal@genovationsolutions.com
General Inquiries: legal@genovationsolutions.com
Mailing Address:
Genovation Technological Solutions Private Limited
Bengal Eco Intelligent Park
Sector V Saltlake
Kolkata: 700091, India
Response Time: We aim to respond to all privacy inquiries within 5 business days.
For urgent security concerns, please contact: legal@genovationsolutions.com
Our team is here to help you understand how we protect your information.